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AVolved member companies within the audiovisual industry agree to honour the AVolution Standards of Excellence, commit to providing customer satisfaction with AV solutions that provide value to the client, place importance on skills development through continuing education, and promote the critical role that AV professionals play as partners with architects, planners, IT specialists, building managers, and others.

The 10 AVolution Standards of Excellence:

  1. Complete Solutions
    The AV Solutions Provider (AVSP) works to provide a comprehensive AV system that meets the clients' communications needs.

  2. Informed Advice
    The AVSP pursues a collaborative relationship with the client to understand the needs and recommend solutions to achieve complete customer satisfaction.

  3. Best Value
    The AVSP seeks to give the client the best possible value and return on investment.

  4. On-Going Technical Support
    The AVSP provides on-going support for the AV system through warranty and maintenance programs to ensure the system's usability and the client's satisfaction.

  5. Systems Compatibility
    The AVSP designs or provides a seamless operational interface for components used in a rental environment or permanent installation to create a stable and viable system.

  6. Scalability
    The AVSP designs and integrates AV systems that promote ease-of-use, long-term cost-effectiveness and upgradeability.

  7. Clear Scope of Work
    The AVSP specifies in the proposal and quotation all the necessary components and services required to create the AV system and clearly calls out and discusses any exceptions.

  8. Appropriate Documentation
    The AVSP provides appropriate and complete documentation of the system as specified in the vendor's proposal and quotation or the consultant's specification.

  9. Expert Technical Staff
    AVSP staff are in programs to become industry certified, to maintain their certification and to keep current on new developments in AV technology.

  10. Training Support
    The AVSP is a source of professional training services to help the client become proficient in using AV technologies and systems and to advance their communications goals

The AVolution web site provides further information about the AVolution campaign.

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