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AVolved member
companies within the audiovisual industry agree to honour the AVolution Standards of
Excellence, commit to providing customer satisfaction with AV solutions that provide value
to the client, place importance on skills development through continuing education, and
promote the critical role that AV professionals play as partners with architects,
planners, IT specialists, building managers, and others.The 10 AVolution Standards of
Excellence:
Complete Solutions
The AV Solutions Provider (AVSP) works to provide a comprehensive AV system that meets the
clients' communications needs.
Informed Advice
The AVSP pursues a collaborative relationship with the client to understand the needs and
recommend solutions to achieve complete customer satisfaction.
Best Value
The AVSP seeks to give the client the best possible value and return on investment.
On-Going Technical Support
The AVSP provides on-going support for the AV system through warranty and maintenance
programs to ensure the system's usability and the client's satisfaction.
Systems Compatibility
The AVSP designs or provides a seamless operational interface for components used in a
rental environment or permanent installation to create a stable and viable system.
Scalability
The AVSP designs and integrates AV systems that promote ease-of-use, long-term
cost-effectiveness and upgradeability.
Clear Scope of Work
The AVSP specifies in the proposal and quotation all the necessary components and services
required to create the AV system and clearly calls out and discusses any exceptions.
Appropriate Documentation
The AVSP provides appropriate and complete documentation of the system as specified in the
vendor's proposal and quotation or the consultant's specification.
Expert Technical Staff
AVSP staff are in programs to become industry certified, to maintain their certification
and to keep current on new developments in AV technology.
- Training Support
The AVSP is a source of professional training services to help the client become
proficient in using AV technologies and systems and to advance their communications goals
The AVolution web site provides further information about the
AVolution campaign. |
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